Let me just say that there have been many times in my life when I have been made fun of because I am exceedingly anal when it comes to planning for travel. I search every fare, check and re-check flight itineraries, and like to get to the airport a couple hours before we take off...something that my own husband gives me a lot of flak for. Today has re-confirmed what I always knew, and what my mother has always instilled in me. YOU CAN NEVER BE TOO SURE.
And the case of our trip to Hawaii has been no different. I have checked our itinerary at least 3 times, and we've had our plane tickets booked for over 4 months. Well, this morning Chad and I woke up ready to pack and prepare to leave for Hawaii at 6:55 a.m. tomorrow morning. He asked if I had checked the itinerary, and I said yes, but we better check again "just in case some of those flights don't exist anymore." Chad told me I was horrible, meaning I have a pessimistic outlook on traveling. But our itinerary had already been changed once, and it's not like airlines have the most stellar reputation for getting people to places on time. So yes, I am pessimistic. But is it pessimism if what you are pessimistic about actually happens?
Fast forward a few minutes later. Chad is looking up our seat assignments on seatguru.com, some random website where Chad wanted to find how much storage space was under the seats on the planes we are going to be on. So he gets to the leg of the trip where we are supposed to fly from Oakland, CA to Kona, HI on ATA (our other flights are on American). This random website tells us that ATA filed for bankruptcy, and that we might want to get a refund. Um, no, we want to go to Hawaii. The weird thing is that I had checked our flight itinerary through travelocity, who we made our reservations through, and the American Airlines website, who all our flights are with except the ones directly to and from Kona, and they all show that an ATA flight still exists for us. I'm sure both places got the memo that ATA didn't exist anymore, but for some reason didn't contact the passengers (I'm sure they thought that was ATA's job). So Chad tells me what the website says and then said, "Maybe we should check that out." Ya think? So I go to the ATA website and here is what it says: "After filing for Chapter 11 bankruptcy protection on April 2, 2008, ATA Airlines, Inc. discontinued operations and cancelled all current and future flights on April 3, 2008. Following the abrupt loss of a key contract for our military charter business, it became impossible for ATA to continue operations. Accordingly, we were not in a position to provide our customers or others with advance notice. We regret the inconvenience and the impact on passengers, employees, suppliers and other parties. ATA is in the process of permanently winding down its business. We do not expect the airline to ever resume operations. After May 27, 2008, ATA will no longer be receiving or responding to any inquiries via US or electronic mail, nor is telephone contact available. Many customers have inquired about how to receive a refund for unused ATA tickets. ATA is unable to provide any refunds and, therefore, will not be providing any refunds."
Awesome. So basically, tough luck. And by the way, we don't have to tell you that your flight has been canceled, and also, no one else is going to tell you that our airline is now defunct, including the travel website that you booked the tickets on. By this point I am freaking out a little bit and about to cry. So, I am trying to stay calm, because I am telling myself that no matter what, we WILL be in Hawaii tomorrow. So I call Travelocity. I actually got a person fairly quickly, which was a plus. I chose to forego chewing this person out for Travelocity not contacting us about the airline going out of business, and just be nice about it because of attracting more bees with honey rather than vinegar or something like that, and also I'm a Christian and should act like one even when I'm freaking out and not too happy. I had to tell myself that a few times. Now, fast forward an hour of being on the phone with the Travelocity guy, who is also on the line with someone from American Airlines trying to help rebook the flights. He was on the phone with that person for a really long time, so I was worried that they were going to come back and say they couldn't take care of us, since the flight is supposed to leave tomorrow and all. Meanwhile, I'm looking up alternative flights on the internet, and the best ones I can find are like $2500 a person round trip. So I'm really hoping we don't have to resort to that. So the guy, let's call him Steve, because that's what he called himself although I'm pretty sure that is not his name, finally got back on the phone with me and told me that it was all taken care of, and we still get to go to Hawaii tomorrow, just 5 hours after we were originally scheduled to arrive, and we get to go to church in the morning instead of missing it because our flight left before 7 a.m. Now, we are on all American Airline flights, and I'm just crossing my fingers that they don't file for bankruptcy today. I mean, what are the chances? And the best thing is it didn't cost us one extra cent (except now that our tickets were technically booked today, we'll probably have to pay that baggage fee, which I'm TOTALLY okay with). But I'm really glad Chad saw that ATA was out of business or tomorrow we'd be stuck in Oakland with no way to get to Hawaii on any other airline, because I'm pretty sure all the other airlines fly from LAX to Hawaii which is what we're doing now. After I got our new itinerary, I checked the seats we are assigned to, and here's something funny and awesome: on our new flight from LAX to Kona, we are now in first class. FIRST CLASS BABY! On a 5 hour flight. I guess those were the only seats they had available at the last minute. Awesome.
So here are the new lessons I've learned when it comes to traveling.
1. Always, always, ALWAYS check your itinerary often.
2. Then, if you've booked a trip on multiple airlines through some type of travel booking service, check the individual airlines' websites to make sure they have not filed bankruptcy in between the time that you booked the flight and the time you're taking the flight. Cause you never know.
3. About #2--don't wait to do that the day before you leave.
4. Be nice to airline and travel people, because they have a lot of power when it comes to helping you out or making you miserable.
5. You should still get to the airport a couple hours before your flight leaves. Just in case.